Effective Date: September 1, 2025

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This Notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

 

Our Legal Duty

Hearten Counseling is required by law to:

• Maintain the privacy of your Protected Health Information (PHI)

• Provide you with this Notice of Privacy Practices

• Follow the terms of this Notice

 

How We May Use & Disclose Your PHI

We may use or disclose your health information for:

• Treatment: Providing, coordinating, or managing your mental health care

• Payment: Billing, insurance claims, or collection activities

• Health Care Operations: Quality improvement, administrative tasks, and business operations

• Legal Requirements: When required by law, court order, or to prevent serious harm

 

Your Rights Regarding Your Health Information

You have the right to:

• Request access to or copies of your health records

• Request corrections to your records

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Receive a list of certain disclosures

• Receive a paper copy of this Notice at any time

 

Requests & Complaints

To exercise your rights or file a complaint, contact:

Hearten Counseling
(469) 207-1810
info@heartencounseling.com

 

You may also file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. You will not be penalized for filing a complaint.

 

Changes to This Notice

We reserve the right to change this Notice at any time. Any changes will apply to all PHI we maintain and will be posted on our website.