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Texas Consumer Notice
Access to Health Records & Complaints
Effective September 1, 2025, Texas Health & Safety Code § 181.105 (House Bill 4224) requires covered health care entities to provide clear instructions for consumers to request health care records, contact licensing authorities, and file consumer complaints.
1. Requesting Your Health Care Records
Clients of Hearten Counseling may request copies of their health care records using one of the following methods:
Email: info@heartencounseling.com
Phone: (469) 207-1810
In Person or Mail:
109 W Virginia St., Ste 203 A
McKinney, TX 75069
Please include your full name, date of birth, preferred contact information, dates of service requested, and how you would like your records delivered. Additional authorization or identity verification may be required before records are released.
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2. Licensing & Disciplinary Authority
(512) 305-7700
https://bhec.texas.gov
333 Guadalupe Street, Suite 3-900
Austin, TX 78701
You may contact this agency with questions regarding provider licensure or to submit a disciplinary concern.
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3. Filing a Consumer Complaint
Consumers may file a complaint regarding access to health care records or privacy matters with the Texas Office of the Attorney General – Consumer Protection Division:
File a Consumer Complaint: